Shipping policy
This Shipping Policy is for Creative Heart Design and was last updated on 09/15/2025.
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SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:
Standard (5-8 Business Days): $8
Express (3 Business Days): $25
2. PROCESSING TIME
Orders are processed within 2 business day(s) excluding weekends and public holidays. Once the item has been
handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about
canceling an order, please contact us.
4. RETURNS
Returns will be accepted within 14 day(s) from the original purchase date. Items must be returned unused and in
original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit
https://chd-main.myshopify.com/policies/refund-policy.
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping
provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier
for the item’s status.
6. DAMAGED ORDERS
Creative Heart Design is not liable for lost or damaged products after the order has been placed in the hands of
the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a
claim with the shipping provider.
7. SHIPPING RESTRICTIONS
- Orders cannot be shipped to P.O. boxes.
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air
transportation in the US. As such, any unauthorized items for air shipment may require a different shipping
method.
8. CONTACT
For questions about this shipping policy,
Email: creativeheartdesign81@gmail.com